Contact

Frequently Asked Questions: 

How do I place an order?

Option 1: Online Quote (Most Common) Submit a quote request through our website. We’ll get back to you within 1–2 business days to discuss details and next steps. Important: A submitted quote is NOT a confirmed reservation.

Option 2: Call Us Directly – Call us at 713-680-8899. We’re happy to walk you through the process over the phone.

Final Step to Confirm Your Reservation: Once everything looks good, we’ll send you a rental agreement to sign electronically. Your booking is officially reserved only after we receive the signed agreement.

Want an On-Site Visit? We offer complimentary on-site consultations so we can see your venue and bring your event vision to life in person. Just let us know!

How much will my event cost?

Every event is unique! That’s why we don’t have fixed packages.

We price everything by the item (à la carte) and fully customized to your vision.

Main factors that affect your quote:

• Event date & day of the week
• Delivery location & setup complexity
• Guest count
• Specific items you want (tents, flooring, lighting, climate control, etc.)
• Your overall budget range

The fastest way to get accurate pricing: email:  info@sse-events.com 

We’ll review it and send you a detailed, no-obligation quote within 24-48 hours. Just a custom price built exactly for your event!

We accept:

• All major credit cards (Visa, MasterCard, American Express and Discover) *3.5% processing fee on all credit card charges
• Cash or Cashier’s Check
• ACH, Personal or Business Checks
• Digital payments: Venmo, Affirm, and Klarna
• Checks from clients: Checks must be received at least 7 business days before your installation date.

Rental period & extra time charges:

• All quoted prices are for a standard 24-hour rental per item.
• We include flexible pickup/drop-off windows at no extra charge when possible.
• Equipment kept longer than agreed will incur an additional charge at our daily, weekend rate, weekly rate, or monthly rate.

Delivery & pickup windows:

• Special event items can be delivered well in advance for setup.
• We’ll work with your venue’s exact requirements.
• The wider the delivery/pickup window you can provide, the smoother (and often cheaper) it is!

How much is delivery?

Option 1: Full Delivery + Pickup (most popular)

• Always quoted as a round-trip fee
• Cost depends on distance, load size, and time window

Option 2: Will-Call (Self Pick-Up & Return – Save on delivery fees!)

• Pick up and return the equipment yourself at our Houston warehouse
• Available Monday–Friday 8 AM–4 PM (by appointment)
• Perfect for smaller orders or if you have your own truck/trailer

Standard delivery hours (lowest rates): Monday–Friday, 8 AM–5 PM

After-hours, weekends, or exact time windows? Possible with an additional fee.

Pro tip: Be onsite (or have a representative) for delivery/pickup. It keeps things smooth and helps avoid extra charges.

Who is responsible for damaged and/or missing items?

From the moment equipment leaves our warehouse (delivery or will call) until it’s back in our possession and checked in the customer is fully responsible.

This includes responsibility for:

• Loss, theft, and/or damage  
• Accurate item counts at both delivery/pickup and return
• Any missing pieces or accessories

What happens if something is damaged or missing? You’ll be charged fair replacement/repair costs based on our current price list. Most issues can be avoided with proper setup, anchoring, and supervision.

Pro tip: Do a quick walk-through and count with our crew at delivery and pickup. It only takes a minute and protects everyone!

Do you offer discounts for non-profit organizations, schools, churches, caterers and other event rental professionals?

Yes, we proudly offer discounts for non‑profit organizations, schools, churches, caterers, and event rental professionals. Please contact us to learn more about the discounts available to your organization or company.

We will require a copy of your Non-Profit Tax‑Exemption / Texas Use & Resale Tax Certificate.

Will you set up items?

Here’s exactly what’s included:

Tables & Chairs

• Set up and breakdown available for an additional fee
• Must be scheduled in advance
• Table Covers and Linens can be placed on tables if requested

Tents, Staging, Flooring, Lighting, Climate Control & Power

• Full professional set-up and breakdown is always included in the rental price

Want everything placed exactly where you need it? Just send us a simple layout or be onsite at the time of delivery to direct our team.

 What are the differences between a Clear Top vs. a White Top Tent?

Structure & frame Exactly the same — both are high-quality frame or structure tents.

The only real difference is the roof material:

Feature	Clear Top Tent	Solid White Top Tent
Roof	Fully transparent	Solid White Vinyl
Look	Open sky & stars at night	Classic clean look
Best Seasons	Spring, Fall, Winter, Evenings	Year-round (including summer)
Summer use	Not recommend in Houston (acts like a greenhouse)	Stays much cooler
Light	Lots of natural light	Blocks direct sun
Vibe	Modern, Romantic, and unique	Time-less elegant

 Bottom line: Choose clear top when you want that wow-factor and the weather is mild. Choose white top for maximum comfort in the Texas heat.

What is your cancellation policy?

We require a deposit to reserve your equipment and lock in your date.

When you notify us
More than 7 days before delivery	Deposit can be applied to a new date within the next 12 months, or we can discuss a partial refund.
7 days – 72 hours before delivery	Deposit is non-refundable; remaining payments become credit for future event within 12 months.
Less than 72 hours before delivery	Full contract amount is non-refundable and cannot be credited.
Force Major “Majeure”	Includes extreme weather, government orders, natural disasters, or other uncontrollable events. These situations are, case by case, and typically offer full credit or allow the event to be rescheduled.

Full payment is due 7 days before delivery.

Do you need a disaster relief shelter?

Yes! When disaster strikes, we’re here for our community.

Service Regions: Texas, Louisiana, and Oklahoma

Whether you’re:

• A business needing to stay operational after a storm
• A relief organization setting up temporary shelters or command centers
• First responders, government agency, or military needing fast deployment

We can help with:

• Rapid-response tent shelters (any size)
• Climate-controlled structures
• Power generation, lighting, flooring, and staging
• Quick delivery, setup, and later takedown when you’re ready

Emergency relief is a team effort, and we’re proud to do our part. Often at special rates or priority scheduling.

Need help now? Email robbie@sse-events.com or call 713-898-8667 anytime. We’ll move as fast as you need us to.

Underground utilities – (gas, electric, water, septic, etc.)

We secure every tent with heavy concrete blocks, concrete barrels, and/or water barrels. This works perfectly over sprinklers, irrigation lines, patios, driveways, or anywhere staking isn’t possible.

Underground utilities (gas, electric, water, septic, etc.) You must call 811 (Texas One Call) at least 48 hours before installation. It’s free, and utility companies will mark all lines, so nothing gets damaged.

Pro tip: Call 811 as soon as you choose your tent location. It keeps everything on schedule and stress-free.

We’ll confirm the best anchoring method when we build your quote!

Is a tent permit required for my event?

Yes, inside Houston city limits most tents require an event/tent permit.

The city charges permit fees and usually needs 3–4 weeks to process applications.

We handle the entire permitting process at an additional charge.

We can only start the application once we have your signed agreement and deposit on file.

What about inclement weather if I’ve rented a tent?

Tents protect against light to moderate rain and sun, but they are not storm shelters.

Tents are not designed to withstand severe weather (high winds, heavy storms, lightning, hurricanes, etc.).

For safety: Please have a backup indoor plan ready if severe weather is forecast.

Your guests’ safety always comes first when in doubt, move everyone indoors.

What if I have an after-hours emergency?

If our equipment is on-site, we don’t follow business hours, we have you covered 24/7.

EMERGENCY CONTACT: ROBBIE ROBINSON CELL: 713-898-8667

You can also call our main line anytime: 713-680-8899 – It automatically forwards to our on-call team member, day or night, weekends and holidays included.